Privacy Policy

Effective Date: September 1, 2024

Welcome to Ryvepool ("we," "our," or "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use our mobile application Ryvepool (the "App"). By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our App, including:

• Personal Information: Identity Data such as your name, email address, phone number, profile picture, and driver’s license details if you are a driver. Contact Data like your address, email address, and phone numbers. Financial Data such as payment information.
• Usage Data: Information about your activity on our App, such as ride preferences, routes, times, and frequency of use.
• Location Data: Real-time location data from your mobile device to provide ride-sharing services.
• Device Data: Technical information about your device, including IP address, operating system, mobile network information, and device identifiers.
• Communications Data: Records of your communications with our customer service team, including chat and email transcripts.

2. How We Use Your Information

We use your information for various purposes, including providing and enhancing services, ensuring safety and security, customer support, marketing and communications, and legal compliance.

3. Sharing Your Information

We may share your information with other users, service providers, for legal reasons, or with your consent.

4. Data Retention

We retain your personal information for as long as necessary to provide you with services and for legitimate business purposes, including maintaining our records, complying with our legal obligations, resolving disputes, and enforcing our agreements.

5. Security Measures

We take appropriate technical and organizational measures to secure your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

You have certain rights regarding your personal information, including access and correction, deletion, objection, and restriction.

7. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@ryvepool.com.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@ryvepool.com.